Actions in case of Theft at Hotel Rooms
Guests may report incidents of stolen belongings, lost bags, or stolen mobile phones during their stay at the hotel.
When receiving such complaints, carefully observe the guests. Some guests may have purchased travel insurance before their trip and might report incidents of theft, accidents, or injuries that occur during their stay to claim compensation from their insurance.
To ensure the safety of guest rooms and minimize potential security risks, we cover important procedures that housekeeping and other staff working in rooms should follow in the Security Management in Tourism training program.
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